GOLD support

For help with GOLD, purchase restoration, an edition number or a privacy request, email adam@digiid.com.

Restoring purchases

Open GOLD → About → GOLD Pro → Restore purchases. Use the Apple Account that made the original purchase. Auto Object Capture and All-Gold Face are separate one-time purchases; Pro does not include them. Original owners of a pre-Studio production version retain Pro access when Apple verifies that original acquisition.

Edition registration

Series II registration starts automatically when GOLD can reach the registry and Apple verifies a production acquisition. Reinstalling with the same acquisition restores the same edition. An offline first opening can delay registration. TestFlight, sandbox and development builds do not issue genuine numbers. Series II is separate from the original GOLD register; contact us about an earlier edition.

Camera and capture

Enable camera access in iPhone Settings for measuring and capture. Auto Object Capture requires a supported iPhone with LiDAR and reconstruction support. Confirm measurements before ordering materials or doing precision work.

Nearby chat

Use two nearby iPhones. One hosts, the other joins using the current pairing code, and the host approves. Local Network permission and nearby Wi-Fi connectivity are needed. Chat closes when the app backgrounds. It is not a global messaging service. A signed edition proof is not verification of a person's identity.

Managing a subscription

Manage or cancel in Settings → your name → Subscriptions, or use Manage in GOLD's Pro screen. For billing or refund decisions, contact Apple.

Privacy requests

Email the address above with the subject “GOLD privacy request”. Removing the app does not remove its edition registry record. We may need to verify your request before providing access, correcting or deleting records. Do not send your Apple password, payment details or full signed purchase record.

Read the privacy policy · Apple Standard Terms of Use